HK FLOWERS Phone · WhatsApp · Personal assistance
Personal help with ordering flowers
You can start with a phone call.
Ordering flowers for the first time, unfamiliar with online shopping, or simply want help? Contact us directly. We will help you choose flowers, organise names and card wording, and check delivery arrangements step by step.
- No need to complete an online form first
- You do not need to know funeral card terminology
- Start with the details you have
Prefer to talk? We are here to listen.
Call our team for help
On a computer? Dial either number on your phone.
A real shop in Hung Hom, patient personal help
A person to help you through the details.
Take your time explaining what you need. We will help organise the details. Call ahead if you would like to discuss flowers or payment arrangements in person.
View shop and contact details →Tell us what you know so far
Start with these simple details.
Delivery date and venue
Tell us the funeral parlour, hall or room if you know it. Details that are not confirmed can be checked later.
Names of the deceased and senders
Tell us who the flowers are for, who is sending them and their relationship. You can send a photo of a prepared name list or funeral notice.
Your message, budget and preferences
Tell us what you would like to say, your preferred colours, or just an approximate budget. Our team can suggest suitable options.
Three simple steps, with help along the way
How will we help?
- 01
Contact us and tell us what you need
Talk to us by phone, or send text, voice messages and photos on WhatsApp. You do not need to complete an online form first.
- 02
Check the flowers and wording together
Our team helps organise names, titles, card wording and delivery details, then asks you to check them. We will ask you about anything that is unclear.
- 03
Confirm payment, then prepare and deliver
We will email you photos of the flowers after they have been dispatched.
Tell us about any other needs
Special arrangements, checked with our team.
Same-day or urgent flower delivery
Same-day flower ordering is subject to place an order time, flower material supply, production time and flower delivery location.
Please provide the funeral parlour, auditorium room number, name of the deceased, delivery time and payment information as soon as possible; after the staff confirms that it can be arranged, please complete the payment or submit proof of payment immediately.
Urgent orders may be delayed or same-day delivery may not be guaranteed until payment is made or proof of payment is not verified.
Room number or information undetermined
If the room number, auditorium or ceremony time is not completely determined, you can fill in the current information in the remarks first.
Our staff will try our best to assist in checking before making or sending out the car, but in the end, the latest notification from the family or funeral parlour must prevail.
Non-funeral parlour location
Sending to a church, crematorium, hospital or other venue may require additional confirmation of route and shipping charges.
Give us the address and required arrival time. Our team will help confirm the route, charges and available arrangements.
We will explain the payment options too.
You can pay by card, PayPal, FPS or bank transfer, or PayMe. Contact our team first if you would like to pay cash at the shop. If payment is difficult or you need another arrangement, please discuss it with us.
Please ask if anything is unclear
Questions about assisted ordering
There is no need to decide everything at once. We will check the details with you step by step.
Can I order without using a computer?
Yes. Call our team directly. You do not need to learn online ordering or funeral card terminology first. We can help you choose flowers, organise wording and check delivery details, then process the order once the design, amount and payment arrangements are confirmed.
Can I send photos or voice messages instead of typing?
You can send a name list, funeral notice photo or voice message on WhatsApp. Please make text in photos clear. We will still check names, titles and dates to avoid misreading or mishearing them.
Can someone help me with the card wording?
Tell us the senders' names and their relationship to the deceased. Our team helps organise titles and wording, preserves any wording you specify, and asks you to check the card. You do not need to lay it out yourself.
Can the flowers be delivered before payment?
Orders normally require payment confirmation before preparation and delivery. If you are overseas, have mobility difficulties or need special payment arrangements for another reason, discuss this with our team first. Any exception requires confirmation and does not apply automatically.
Need a hand? Start with a phone call.